Order Cancellation Policy

At Rozpel Healthcare Heal and Shine, we understand that sometimes changes need to be made to your orders. We strive to be flexible and accommodating, while also ensuring fairness and integrity in our business practices.

Before Shipment:

•          If you wish to cancel your order before it ships, please contact our customer service team as soon as possible.
•          We will make every effort to cancel your order and process a full refund, provided it has not yet been packaged and prepared for shipping.
•          Please note that some orders may be processed and shipped within a short timeframe, so it's essential to act quickly if you need to cancel.

Ready to Ship (But Not Yet Shipped):

•          If your order is marked as "Ready to Ship" but has not yet been dispatched, we may still be able to cancel it.
•          Please contact our customer service team, and we will attempt to cancel the order and process a full refund.
•        Please note that this is not always possible, as our shipping team may have already prepared the order for dispatch.

After Shipment:

•          Once an order has been shipped, it is your ethical responsibility to receive the order.
•          If you wish to return an unopened and unused product, please follow our Return Policy (https://rozpel.com/admin/business-settings/page/return-policy)
•          Please note that we do not accept cancellations or refunds for orders that have been shipped and are in transit.

Refunds:

•          Refunds for cancelled orders will be processed within 5-7 business days.
•         Refunds will be issued in the original form of payment.

Exceptions:

•          We reserve the right to refuse cancellation requests if we suspect fraudulent activity or abuse of our policies.

Contact Us:

•          If you need to cancel your order or have any questions, please contact our customer service team at [email protected].

By shopping with Rozpel Healthcare Heal and Shine, you acknowledge that you have read, understood, and agree to our Order Cancellation Policy.