At Rozpel Healthcare Heal & Shine, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our online platform, website, or services.

 Information We Collect:

•  Personal Information: Name, email address, phone number, shipping address, and billing information.
•  Account Information: Username, password, and account settings.
•          Order Information: Order history, product preferences, and payment method.
•         Device Information: IP address, browser type, device type, and operating system.
•          Usage Information: Website interactions, search queries, and browsing history.

How We Collect Information:

•          Direct Input:  When you create an account, place an order, or contact us.
•          Automated Collection: Through cookies, web beacons, and other tracking technologies.

How We Use Information:

• Order Fulfillment: To process and deliver your orders.
•         Account Management: To manage your account, provide customer support, and update your account information.
•          Marketing and Promotions: To send you newsletters, promotions, and product recommendations.
•          Website Improvement: To analyze website usage, improve our services, and optimize your experience.
•          Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights.

Information Sharing:

•          Third-Party Service Providers: We share information with our partners, suppliers, and logistics providers to fulfill orders and provide services.
•         Marketing Partners: We share information with our marketing partners to provide targeted promotions.
•         Legal Authorities: We share information with legal authorities to comply with legal obligations.

Data Security:

•          Encryption: We use industry-standard encryption to protect sensitive information.

•          Firewalls: We use firewalls to protect our servers from unauthorized access.

•          Secure Servers: We store information on secure servers, access-controlled, and monitored.

Data Retention:

•          Order Information: We retain order information for 5 years.

•         Account Information: We retain account information until you request deletion.

Your Rights:

•          Access: You can access and update your information in your account settings.

•          Correction: You can request correction of inaccurate information.

•          Deletion: You can request deletion of your account and associated information.

•          Opt-out: You can opt-out of marketing communications.

Changes to Privacy Policy:

•                 We reserve the right to update our Privacy Policy.      
•                 We will notify you of significant changes by email or website notification.

By using our platform, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you have any questions or concerns, please contact us at [email protected]

Effective Date: June 23, 2024